Your Maintenance Investment

As a Compuware customer with current maintenance, you benefit from our long-term commitment to superior product development and support. Compuware's product support services are available 24x7, when you need them, to assure the value of your investment.

Your maintenance entitles you to the following services:

1. Continual product upgrades:

• All product upgrades including new product media and licenses to the same product feature package or combination all ready owned.
• Minor product upgrades, which may be delivered electronically. Regularly includes support for new operating systems and DBMS releases.

2. Service packs and patches to correct product faults

3. Product based technical briefings:

• These are informative social events where you can participate, network, learn product features in practice and hear other customers give presentations.

4. Technical Support:

• 24x7 self help technical support and product information from various product orientated web sites. Includes e-zines, product bulletins, fixes and downloads.
• Direct access to the Asia-Pacific Helpdesk for personal contact to report product incidents and faults and password coordination services.