How Do You Ensure Your SLAs Are Meeting Their Service Levels?

Today, IT service level agreements (SLAs) are a vital part of business service management (BSM) because so many companies rely on third-party vendors to host all or parts of their applications. To ensure quality service delivery, accelerate problem identification and protect customer experiences, companies should use a trusted, objective and external monitoring company to validate application performance and report on the compliance of internal or external providers.

Overall view of all Services and Service Locations to determine what Services have quality issues View Quality Trends and User Impacts to determine how long any particular service or service location has experience poor service quality	For external providers, you need to measure service-level compliance for outsourced service providers and third-party applications, such as ratings and reviews, ads, news feeds, e-commerce, content delivery networks (CDNs) and managed hosting providers.
Quickly pinpoint service level compliance issues Determine how many end users are impacted and how long they have been impacted due to poorly performing services Gain insight into trend service details of Service Quality and Performance measurements	For internal providers, you need to measure availability, performance and quality of service compliance delivered by IT to business stakeholders.

Compuware is a trusted outside observer of performance metrics. Companies rely on the Compuware APM platform when SLAs are in place. Compuware dynaTrace BSM, also a solution of Compuware APM, helps businesses monitor application performance against defined sets of objectives that have been agreed to by internal or external providers. It also accelerates problem identification when issues occur.

IT SLAs and objectives are key components of successful internal and external vendor relationships. When SLAs are not being met, both IT and the business owners need to be quickly alerted to the problem. If you ensure your SLAs are being met, your team will have the diagnostic detail needed to quickly determine the root cause of a problem and restore compliance before problems comprise your brand and customer experience.